Systems Automation Specialist
Hord Coplan Macht (HCM) · Baltimore, MD
- Building internal applications, automation and AI tooling for a 440-person, 12-office multidisciplinary design firm (architecture, landscape, interior design, planning).
- Built and run the firm's self-hosted application platform: over a dozen internal services with private TLS, local AI inference and off-site backups.
- Shipped internal apps on Microsoft 365 and Azure: a self-service software license bot rolled out firm-wide, a seating map and people-finder for all 12 offices, and ERP integrations that automate project setup.
- Built a private multi-model AI assistant pilot for staff with agents and retrieval over internal knowledge, and automated deployment of AI desktop tools to workstations.
- Built MCP connectors that give AI assistants secure, read-only access to internal business systems, and an internal plugin catalog for the firm's AI tools.
- Automated IT operations, including backup and system health monitoring with automatic ticketing, and device inventory sync.